This page explains when to write to us, when an account problem should go to the casino instead, and how to reach our editorial team.
Contact Us
How to reach our editorial team, and what we can and cannot help with.
What Our Team Can Help With
Write to us about anything in our comparison of UK casinos not on GamStop or on our other pages. These are the messages we can act on:
- Corrections – a figure or a rule that no longer matches what a casino publishes. We check it against the casino's own pages and, if it has changed, correct it and date the change.
- Questions about terms – what a wagering rule, a cashout cap or a deposit turnover rule means for your money. Illustrative figures: at 35x the bonus, a £50 bonus means £1,750 in stakes before it can be withdrawn.
- Payments in general – how card, e-wallet, crypto and bank payouts usually behave, and why a method that takes deposits may not pay out.
- Listing feedback – a casino you think we have described unfairly, a criterion you think we should weigh, or a gap in what we check.
- Commercial and press enquiries – partnership proposals and questions from journalists. A commercial message never changes what a review says; how the site is funded is set out on our about us page.
What we cannot do is act on an account. We cannot open, close, verify or unlock one, move money, tell you why a payment is pending or speak to a casino on your behalf.
When It Is an Account Problem
We are not the operator of any casino on this site, and we have no access to accounts. A frozen balance, a refused withdrawal or a bonus removed without warning has to go to the casino itself:
- Contact support – use the casino's live chat or email and ask for the reason in writing.
- Keep the evidence – save screenshots of the cashier, the balance and the bonus terms on the day, and every reply you receive.
- Send a formal complaint – by email, with the date and time, the amount and the transaction or bet reference.
- Keep to the deadlines – answer the casino in time and raise a disputed bet as soon as a result looks wrong.
If the problem is the gambling itself rather than the account, our responsible gambling guidance lists free help that answers at any hour.
Writing to Us So We Can Help
Write to [email protected]. A useful message names the casino, the page and the figure, says what you saw on the casino's own site and when, and includes a link to the clause or a screenshot of it.
Leave out passwords, card numbers, identity documents and anything else an account needs; we never ask for them. We read every message, answer questions about what the site publishes, and correct a figure once we have checked it against the casino's pages.
If your message turns out to be about an account, we will say so and explain what to put in a complaint to the casino's own support. If it is about gambling harm, we will point you to the free help services first.